TERMS & CONDITIONS

General

The properties featured are offered for self-catering holidays on a weekly basis, usually Saturday to Saturday (4 pm on the date of arrival to 10 am on the date of departure) unless otherwise stated, subject to the Hiring Terms and Conditions.

Whilst Wilderness Cottages endeavours to ensure the accuracy of all information supplied and details of the property are correct, they are given in good faith. No warranty is given to their accuracy and it does not accept responsibility or liability for any loss or damage resulting from information given or statements made whether verbally or in writing.

Booking your Holiday

To book a property, use the Book Now button on a cottage page. This will show you all available dates for that particular cottage. Once you have decided on a property which is available, you can use the online secure booking facility to book it. You can choose to pay online or alternatively we will hold provisional booking for you for up to seven days until we receive your payment for deposit. If you prefer Telephone or Fax booking please contact us on +44 (0)1456 486358 we will be happy to help you with any questions that you might have.

All online transactions are reservations and subject to confirmation by Wilderness Cottages. In the event that a property is not deemed suitable by Wilderness Cottages for the party or, due to circumstances beyond our control, a property becomes unavailable; Wilderness Cottages will refund any credit card or other payment (including any handling charges).

Cancellation Protection

We strongly recommend that you use holiday cancellation insurance to cover the cost of your holiday. This will provide you with piece of mind if an unforeseen event forces you to cancel your holiday. We will send the necessary forms with reservation receipts by post to offline reservations, those making online reservations have the facility to use a link to a recommended insurance provider which is available from the home page of the web site.

Payment for your Holiday

We have tried to make paying for your holiday as simple as possible. The initial payment is 25% of the total hire charge and may be paid by cheque, cash, credit card Mastercard, Visa, Solo Maestro and Delta. Please phone 01456 486358 if you wish to enquire about other forms of payment.
Please note there is a 2.5% charge for credit card transactions. No Charge for Debit cards

The balance is payable no later than eight weeks prior to commencement of the holiday. If you are booking within eight weeks of the start of your holiday, payment in full is required with your booking form. Information including directions, key instructions and contact number is issued on receipt of the final payment.

Security

For your security and piece of mind this web site uses a secure server to collect credit card information. We use the latest 128bit technology to ensure that your details stay safe and secure. At no time are credit card details transmitted over a non secure connection. All transactions are processed by hand using the "Customer Not Present" method. If you require a receipt of your credit card transaction please email receipts@wildernesscottages.co.uk with your request.

Good Housekeeping Deposit

From January 2007 a good housekeeping deposit of £50 will be required for all bookings.

Booking from Overseas

Overseas visitors are most welcome and because of the difficulties distance can impose we allow up to ten days for bookings to be confirmed from the date a reservation is made. Balance of charges is due eight weeks prior to the commencement of the holidays.
Payment from overseas should be made by credit card, (Mastercard, Visa, Maestro Delta and Solo). Swift payment (international bank transfer) any bank charges incurred will be payable by the hirer. Please phone 00 44 1456 486350 or email for details.

Cancellations

Please note that, once a booking has been confirmed, you are liable for the whole cost of the holiday.
However, if the reason for cancellation is not covered by your insurance scheme, we will, in any event, endeavour to re-let the property and, if successful, we will make a full refund, less a small administration charge. Accordingly, it is important that cancellations are intimated to us by telephone followed by immediate written confirmation.

Equipment

Each property is furnished and equipped to cater for the stated permitted occupancy and includes pots and pans, crockery, cutlery, iron and ironing board. Major items of domestic equipment are listed in individual property details.

Televisions; in certain areas channel choice and reception may be poor.

Some properties have baths only. If no shower is mentioned it means there is no shower at the property, not even over the bath.

Pets

Unless otherwise stated pets are welcome, the first is free of charge; second and subsequent pets will incur a charge of £10. Details must be supplied on the booking form. Pets must be kept under strict control at all times.
If you are any doubt as to whether a property is suitable for your pet we encourage you to telephone us with you query.

Linen

All properties are supplied with pillows, (two per person) duvets and bed linen. Towels are not included in the price, but may be hired from us at £5 per set.

Cleaning

All properties are cleaned thoroughly between each let. However, as only a limited period of time is available to clean properties, it is a condition of your let that you leave the property and its contents as you find it.

Some cottages require a good housekeeping deposit to be paid. Please see on individual cottage pages whether this applies to the cottage that you book.

Short Breaks

Short break holidays of three nights or more can be arranged in some properties, subject to availability normally out with peak periods.

Complaints

It is important to the property owner and to Wilderness Cottages that holidaymakers enjoy their holiday and every effort has been made to ensure this. However, in the unlikely event of dissatisfaction with the property or any subsequent problem, the holidaymaker should immediately contact us, the owner or caretaker/keyholder so that the opportunity to rectify the problem is given.

TERMS & CONDITIONS OF HIRE

The hirer shall ensure that the standard of cleanliness of the premises is as high on their departure as on their arrival. A surcharge of £50 may be levied if this condition is not observed.
The Hirer shall not sub-let the premises or any part thereof.
The number of people occupying the premises shall not exceed the number stated for the premises.
The Hirer binds and obliges himself to vacate the hired premises without demand at the termination of the period of hire.
The Hirer binds and obliges himself to pay the lessor in respect of any loss or damage beyond fair wear and tear.
Your initial payment comprises a deposit of 25% of the total hire charge, plus supplementary charges for pets. The balance of the hire charge must be paid at least 8 weeks prior to the commencement of the holiday. The Lessor may treat the booking as cancelled if the balance of the hire charge is not sent by this date.
If the booking is made within 8 weeks of the start of the holiday, payment in full at the time of booking is required.
The Hirer agrees that, in the event of Cancellation, while all reasonable efforts will be made by the lessor to re-let, the Hirer will be responsible for paying for the period of tenancy booked if a substitute cannot be found.
The Lessor, his agents or employees, accept no responsibility for loss, injury or damage to any member of the Hirer's party or their property, arising in any manner out of the let of the premises, however caused.
The Hirer shall undertake to prevent any member of his party from causing a nuisance or disturbance to neighbouring residents or occupiers.
The Hirer undertakes to leave the hired premises secure if left unoccupied during the period of let.
The Hirer shall undertake to keep pets under control at all times, and will not leave pets unattended inside the property.
The Hirer undertakes to relieve the Lessor from any liability for damage or injury by any member of his party, however caused.
The Hirer warrants that the subjects let are to be used for the purposes of a Holiday. Accordingly, Section 12(2) and Paragraphs of Schedule 4 of the Housing (Scotland) Act 1988 applies to the letting to the Hirer.
Of all the properties featured on this web site, only Lianachan is owned by Wilderness Cottages. We act as agents for all other properties. For all other properties, we act solely as agents, under the direction of the owners. Any involvement in the management of these properties by ourselves is undertaken on the owner’s behalf. All legal responsibility remains with the owner for any problems that may arise with your property.
We reserve the right of entry to the properties at all reasonable times for the purposes of inspection or to carry out repairs or maintenance.
All information on this website is correct to the best of our knowledge, but as we do not have exclusive control of any other properties, except for Lianachan, we cannot guarantee the accuracy of this information.